Answers and Solutions


What happens if Tetchy Tech disagrees with the condition or model I select for my item?

When we receive the device, our team will inspect it to see that the information that you provided us is accurate. If the information that you provided us is inaccurate we will either return the device to you or make you a revised offer with a new price. If we make you a revised offer, we will do so by email to you at the address you provided us and you will have 10 days from the date of our email to reject our revised offer by return email to us. If you do not reject our revised offer in that way, you will be considered to have accepted our revised offer and the new price. If you reject our revised offer, we will return your device to you.

The best way to avoid a revised offer is by providing us an accurate initial assessment of your device. If you need assistance determining the condition of your device(s), please contact us. It is also very common for customers to select the wrong model on our website. If you are not sure the exact model you have please contact us and ask with your devices serial number and ask for assistance before creating a transaction.